In addition to our client services we also have a few products in the works. Our office is always filled with chatter and this blog is an outlet for our creative energy, rants and ideas.
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If you live in Colorado odds are you’ve heard the term “fracking” on the news at least once in the last 7 years. Fracking, or hydraulic fracturing is the technique used to force oil & gas out of the ground by injecting water, sand and chemicals deep into the bedrock. Industry officials claim the the technique is environmentally safe and doesn’t effect drinking water. Yet, in 2005 Dick Cheney and colleagues exempt the practice of fracking from the Safe Drinking Water Act.
Fortunately, producer Josh Fox has created a documentary about fracking and he’s hoping it will help increase mainstream awareness of the practice. Especially before oil & gas companies start drilling in the Delaware River Basin and contaminating the water supplies to Philadelphia, Baltimore an D.C.
We’re happy to formally announce the launch of Support Details, our first planned public product. This is one of those ideas which was in the works here at Imulus far longer then need be. In fact the idea was discussed in ’03 and sadly it fell off the radar until this year. Support Details is an attempt to add clarification to browser related issues between non-technical web visitors and their clients & customers.
This idea started as way to save time. To solve odd browser issues our team was always asking the clients questions like:
“What browser are you using?â€, “Which version of Flash is installed?â€,â€Do you have cookies enabled?†“What is your screen size?â€
You get the point.
We simply were losing too much time to explaining the “how to†aspect; hence Support Details.
To be useful the product had to determine what browser a customer was using, along with any other configuration data which could be detected. Then, it needed a reliable way for capturing and sending the data over to the person who was working on the problem.
The concept is simple. That is part of the reason we believe it works so well. Yet, we’re always open to good suggestions for improvement and we’re eager to hear your feedback.
