Tell us a little about yourself. What do you do at Imulus?
I make myself obsolete. Everyday I try to start things up, get things going and then find someone better then me to get the job done. I’m always reinventing my job and I’m often critical of my own performance; most times I really wish I had a mentor to point me in the right direction. That would save a lot of time.

If you were a smell, what would you be and why?
I think the opinion of the office is different then mine. I would say I’d like to be Ammonia. It really wakes up the senses.

Where do you see Imulus going in 5 years?
I see us with several small web-products, a strong client base, a team of 20 or so people and a work environment and methodology which is emulated by others.

What do you love more than anything?
My baby girl Jillian. I thought I loved when I got married; but there really isn’t any love which is even close to the love of a parent for their kids. It’s way momma bear will always take on any foe which threatens her cubs, it’s hard wired love.

But if we are looking for something work related, I’d say I love change. I really enjoy adapting to the new challenges of the current economic crisis, shifting technologies and ideologies. It keeps my mind fresh and alive.

We all know that Kat is the best. What I want to know is, why do you think that? Please don’t be afraid to go into detail.
Well, she is. We struck gold when we found her and you’d have to pry her out of our cold-dead-hands before we’d give her up.

What kind of strange habits do you have?
I’m not a habit guy, sometime I really wish I had a few. But I honestly can’t think of any habits, maybe others have some opinion here.

How did you bag that foxy lady of a wife?
Roofies. I drugged her back in ‘96 and the effects haven’t worn off yet. Actually, I’m REALLY not sure. I certainly gave her plenty of reasons to go elsewhere but she stuck around and I decided to keep her. She is pretty awesome and I’m thankful to spend my life with her.

Tell me 10 ways to use a pencil other than writing.
1. A Weapon
2. Lever
3. Catapult
4. Dart
5. A deadfall trap
6. Eating Utensil
7. Post for tying back indoor plants
8. Support brace for a broken finger
9. Add stiff wire to make stick figures
10. To hold the jaws of an attacking beast open

How do you feel about hot pants?
If I wore them I would look like a Perdue Chicken reject.

What kind of qualities do you look for in a client?
1. Decisiveness
2. Good Communication
3. Mutual Respect and Honest Feedback
4. Actual money to pay us.

With your eyes closed, tell me step-by-step how to tie my shoes.
Pull the fuzzy Velcro strap across the harder side. You do wear Velcro right?

Are you hungry?
For food no. For work, yes.

If you were an animal, what would you be and why?
A Raven. They are key to so many stories across cultures and throughout time, yet they aren’t colorful and they aren’t song birds. They work well in groups but are just as often seen alone. They can survive in almost any condition and they aren’t hunted.

Where is my shaker of salt?
You used it up this morning on that Margarita.

If Imulus was a person, what kind of personality would he/she have?
An easy going, friendly, somewhat social 26 year old. Certainly opinionated, passionate and honest. It would look fairly fit but still carry a bit of a belly from all the partying.

Over the past year we’ve worked with a lot of good people to put together some awesome results. We strive to be thorough but also efficient when it comes to building a great piece of work. And while our approach is leaps and bounds ahead of our competition we still recognize that we need to refine our process. I.E. we want to be better at what we already do well.

With that I have compiled a list of Imulus’ New Years Resolutions. And while I’m sure each individual of our team has their own take I think this about summarizes our goals.

1. Refine and expand our internal review process
   Here at Imulus we’ve got a group of very talented people. However, sometimes we don’t utilize this to our fullest. In 09′ we’ll strive to include everyone in our internal usability and design processes. Making sure that our approach to a client solution is the absolute best it can be.
2. Have an impact on our community
   Denver and Boulder are great cities with lots to offer. Great scenery, a hip tech movement, and engaging cultural opportunities. We think it’s important to offer something back to these places. In 2009 we’d love to be more involved in the education sector. This means everything from guest lecturing to hosting students at our office for the day. We’d also like to provide our support to worthwhile local causes. Green initiatives, cool industry meetups, and cultural events.
3. Define our identity. Who is Imulus?
   We’re a group of passionate, creative, driven people. And while internally on a day to day basis we have an identity — we haven’t worked hard enough at expressing it outward. In 2009 look for us to:
   • Be more vocal about our thoughts on the industry.
   • Push the boundaries of what a small time agency can do to change the way people work.
   • Expand ourselves as people not just a company. Each employee at Imulus makes us who we are as a company. We want the world to know each one of us better and see why Imulus is who it is.
4. Stay a family, not a company.
   We love what we do and we love who we do it with. Imulus is a family. No matter how stressful the project, how stringent the deadline, or how tough the personal problem is, we are there for each other. This is why we’re not a normal company and this is something we don’t want to change.

We’d love to hear your New Years resolutions or your thoughts on ours. Please feel free to hit us up via the comments, follow us on twitter, or join us in person. Happy New Year to you!

Back in August I had the pleasure off hearing Jason Fried of 37Signals discuss 37Signal’s philosophies and methods. The presentation essentially followed the same script & theme which you can see here.

For those unfamiliar with 37Signals’ software and design principals here are a few examples to give you a flavor of their thinking:

• Less is more.
• Meetings are useless.
• Working remotely and collaborating is better then being in an office and interrupting each other.
• Chunk large projects into smaller bits which can be completed quickly.
• Focus on speed rather then perfection.
• Don’t do specification, wireframing or usability studies. They are a waste of time.
• Personas are bullshit.
• Invest in what doesn’t change like speed and customer service.
• Roadmaps and planning are useless.
• Morale feeds off progress.

Now, I’m a big fan of 37Signals and what they have done; however it’s a mistake for interactive agencies, web designers and developers to wholeheartedly adopt 37Signals’ ways of working without establishing a strong reputation first. It is key to point out that 37Signals is a product development company, not an agency focused on developing marketing sites or building custom client applications. 37Signals builds for 37Signals!

I asked Jason, “Why don’t you do consulting work or client work any longer?” His response was “it isn’t profitable compared to product development.” I’m sure he is 100% correct. The 12 person team at 37Signals is raking in millions of dollars in revenue each year. By contrast client work is time consuming, labor intensive and involves lots of education between both sides of the project. We are a company of 9 people and we haven’t even crossed the million dollar revenue mark yet.

Jason’s presentation did address several audience questions about client work. Which can be summed up as follows:

• Select your client’s carefully. Not every client is a good match.
• Train your clients on how you work, rather then how they expect you to work.
• RFPs and scope-of-work project estimations should be avoided at all cost because the written description can be interpreted differently depending on the reader.

37Signals originally started as a web design company and then they morphed into a product development company because the product work was far more profitable. Therefore I have to be critical of how their recommendations apply to us interactive agencies. Their advice doesn’t come from success in the client services area!

The ONLY way a client is going to be willing to accept those 3 points is if they know your agency’s record, and they RESPECT your abilities above all other agencies. Let’s use an example. If Widget Corp is looking for an agency to redesign their aging ecommerce site, and two other equal agencies are willing to bend to the desires of Widget Corp’s RFP, then good luck getting that project.

There is something to be said about standing your ground and holding true to your principles however at the end of the day if you don’t have revenue, then you don’t have a business. I’m not interested in being a martyr for the cause.

I’ve always admired the work of IDEO. They are a company which solves problems for their clients in a very fluid and evolving manner. They have put themselves in a position of respect, they do amazing work and I’m pretty sure they are VERY profitable. Any web company doing client related work would be well served to study the success of IDEO while blending in the philosophies of 37Signal’s product development methodologies.

At Imulus we plan on doing things differently. We’ll be proof that a interactive agency can develop great products while doing extraordinary client work. We don’t believe the two are mutually exclusive. Our position is the our brand of doing great client work and great product development will put us in a position of respect. This position will allow us to negotiate using the 3 points above.

This is our position and what makes Imulus unique in the realm of interactive agencies.

Tonight Jason Fried from 37signals spoke at the Oriental Theater in east Denver. He discussed everything from client deliverables to the 37signals four-day workweek. In essence, Jason’s talk boiled down to three key points:

1. Don’t work on hard problems. Break them down and keep things simple.
2. Avoid distractions (open office environments, meetings, e-mail, etc.) get a site or product out of your head and into production ASAP.
3. Deliverables are bullshit, clients don’t care, the end product is what matters.

First off, I want to say I have great respect for 37signals and their impact on the industry. Having the chance to talk with Jason about issues such as: stopping IE6 support, disregarding Photoshop in the design process, and scaling with growth, was an absolute treat. Clearly the team at 37signals is one of the most innovative and talented in the industry.

However, I think 37signals dominance in the web products field has distorted their ability to critique the client-based approach. And while I don’t have knowledge to speculate specifically on day to day client interaction, I do have a few things to offer from a developer perspective.

Team chemistry is important.

First, people working from home all the time can be harmful to the group chemistry. Jason and team do a huge amount of work via telecommuting. Relying on campfire, screen sharing, and video chat interactions for the bulk of their communication. They feel this helps minimize distractions and keep people productive.

I’m not sold this is the way to go. I think it’s hard to truly feel connected and dedicated to your team if you don’t spend real time with them. When’s the last time you became really good friends with someone without spending some serious face-to-face time with them? For me it’s never happened, not once. And as great as chatting online is, it’s not the same as being in the same room and hashing things out. You miss the subtle face gestures, the inside jokes, the bantering, and the all around comradery that happens in the workplace. Part of the reason Imulus does great work is because we have dedication to one another. Even on days when I’m completely out of wack mentally I still find myself focused on helping the team. Why? Because I’m relied on to help create the great stuff we build. And I trust those I work with to do the same. As ridiculous as our office gets sometimes in the end we get shit done and we do it for each other and ourselves.

Deliverables have a purpose, it just needs to be refined sometimes.

Second, I don’t buy that all deliverables are bullshit. Just as some companies like to skip Photoshop (37signals) and go straight to coding, and others (Apple) like to make mockups pixel perfect it’s impossible to say that one solution is better than the other. Yet, we can agree that certain processes work better for certain people as well as certain projects.

Let’s talk about the way we work. Imulus’ basic approach is to offer the client a timeline, design brief, wire frame, and mockup of the final interface. Now, it’s important to realize that we haven’t always done it this way. In fact, for some time before I came to Imulus the wireframe process was basically nixed. What was the result? Instead of 5 hours spent reworking things in the wire frame process, 25 hours was spent reworking things in the development process. Look, we aren’t naïve, we recognize that clients change their mind and get new ideas all the time. However, we’ve found that most of this re-thinking takes place in the wire frame stage. And therefore we save hours of coding changes by altering the approach up front. In essence, if you’re building a car and the frame is faulty, why wait until the upholstery’s getting put on the seats to fix it?

Still, we know it’s a strong possibility that some of our deliverables are blown out of proportion. And as most firms do we will continue to collaborate and narrow down our inefficiencies. However, we have found that some deliverables are an extremely important step, and just because some projects or companies don’t require them doesn’t mean they aren’t important.

In conclusion

Clearly 37signals has clout and track record to support the way they work. And regardless of how that alters the Imulus process we love hearing about it. It’s phenomenal that they have so much passion behind what they do. I hope over time we can refine our own process to the point they have. Until then it’s great hearing a second opinion about things.

Another local interactive agency has been assimilated.

This time, Boulder-based texturemedia has been acquired by Miami-based Crispin Porter & Bogusky. Just last year around this time news was posted about the merger of Xylem Interactive with Creation Chamber, forming Xylem CCI. I actually truly hate to see good competition go away but I’m also excited to fill the void created by texturemedia moving to larger budgeted projects.

We’ll see if any ex-texturemedia clientele start knocking on our door. Congrats to texturemedia! You guys did great work and hopefully CP+B doesn’t change that too much.