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Sep25

GoDaddy’s New Look: Are You Kidding Me?

We use a few of GoDaddy’s services, and every-time I login to GoDaddy to make an update I feel as though I’m entering a carnival…. playing circus music.

Today I logged in and immediately noticed something different… more black… more people… more flashing content…. huh? Yeah, they redesigned it.

Stunner! Did their internal IT team design this one?

Stunner! Did their internal IT team design this one?

I never thought I would say this, but the original site was better then the redesign. The homepage layout is atrocious and makes me work far too hard. I see boxes flashing and changing, type screaming at me and a 10+ different services to choose from.

Let’s play a game. How many typefaces / treatments can you find? I count 17.

How much pricing information can be fit into 430 x 360 pixels?

How much pricing information can be fit into 430 x 360 pixels?

The site reads like a bad combination of used car dealer, pawn shop and thrift store.

Nothing like consolidating navigation options

Nothing like consolidating navigation options

OK… perhaps I’m being too harsh, but I don’t think so. Let’s just say GoDaddy’s target market are those people who have never purchased a domain in the past. These users are likely less technically savvy and somewhat unfamiliar with the more technical side of the Web. Therefore wouldn’t it make sense to simplify the layout…. to offer less options… to streamline the process?

On another note, what does NASCAR Racing and GoDaddy have in common? Other then the car they sponsor I’m really unsure as to why they have selected to market themselves using race car drivers.

Danica... when was the last time you registered a domain name?

Danica... when was the last time you registered a domain name?

I just don’t get it. I’d love to hear GoDaddy speak about the rationale behind this redesign and how their changes have made GoDaddy more useful to the average user.

posted in: opinion, rant, web design, web development

This post was published on Thursday, September 25, 2008 at 9:03 am

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Comments

1

Kathryn

September 25, 2008 at 9:41 am

I’m sure the brainstorming session was fun for this one…

“I think we should redesign our home page.”

“That’s a great idea! What if we cram as much as possible on the first page that everyone sees! People will love that!”

“That sounds good, but we need something else…”

“What about Danica Patrick?”

“Brilliant!”

2

boyd

September 25, 2008 at 10:26 am

Agree 100%! I use GoDaddy as well and it’s always amazed me at how bad their site is – not just the homepage. Even talking to GoDaddy support, they say it’s tough. When your own staff has to admit it, things should get changed. But, if you’re making money hand over fist, go ahead and let your frat brother handle the IT design for a few more beers.

3

Bruce

September 29, 2008 at 1:15 pm

Well said Boyd, I agree completely that GoDaddy’s site design is out of control. Usability is a mess, and things aren’t as clear as they should be.

However, their reliability as a provider of domain names, at least in my experience, has been great. There prices are competitive and their account management has all the options I need. Previous domain registrars I’ve used don’t hold a candle to GoDaddy. For instance, I can actually call GoDaddy whenever I need to.

So, while to could use a major usability/design overhaul, they deserve credit for their positives.

4

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