Card sorting is a user-centered design method for defining the information architecture of a Web site. It is a method used by IA professionals and Web designers everywhere. The basics involve bringing in a small group of target users of the site and giving them index cards with the names of content pages written on them. The participants are then asked to divide the cards into appropriate groups of related content that make sense to them. In an open card sort there are no predefined headings for the groups and the participants are asked to name the groups. In a closed sort, the participants are given group names and asked to place the content under those predefined headings. That is the basic structure of a card sort. If you want more information this site has a very extensive description. After you have collected the data from all the users then comes the process of compiling and analyzing the data to arrive at a IA that agrees with what most users would expect, based on the results of the card sorts.

There are a number of advantages to card sorts:

• They are simple and easy to do
• Cheap
• Provide a lot of data

There are also some disadvantages:

• Results can vary widely
• It can be difficult to make the data useful in complex sites
• They don’t take user tasks into account
• They put users in an unnatural scenario

While card sorts are an industry standard and very well accepted I question their usefulness for the same reason that all focus group testing should be questioned. It puts users in an unnatural situation. You aren’t learning what a real user would do, or if a real user would find what they are looking for, you are learning how a person who is given a pile of cards would organize them. These are two very different things and certainly calls into question the usefulness of the data.

I remember a talk I once attended where a former Sapient team member that had worked on the United Airlines Web site back during the dot-com boom had spent a ton of time and a ton of United’s money doing lots of focus group tests to assure that users could find and book flights as easily as possible. The result was a design that lasted only a few months before they had to redesign it based on real user data.

While I believe in some circumstances cards sorts and focus groups can be useful, they are not a silver bullet to perfect usability. There is much more to be gained from careful analysis of real world user data and making adjustments in IA based on this data. While card sorts can provide a starting point, it has to be seen as just that, not the final.

Keep in mind, I am NOT reviewing any of Simply Audiobooks’s MP3 services. I prefer my CDs because I am archaic like that.

Simply Audiobooks is a service designed for people who enjoy books differently than your typical bookworm. They send books-on-CD to your mailbox, and once you’re done listening to your selected tale, you send it back in the same package free of shipping charges. This was particularly appealing to me because I have a long commute to work (45 minutes one way on a GOOD day, yuck) and I love me a good story. I’ve been using the Simply Audiobooks “Rental Program” for over a year now, and I don’t plan on stopping.

Overall grade: B

Price: A
I didn’t research a ton before selecting Simply Audiobooks, but for their services, I believe Simply Audiobooks is the best price.

Usability: B
Pros: Overall, Simply Audiobooks is pretty usable. It’s set up similar to Netflix you search for an audiobook and you add it to your “queue” which will be sent out when it’s available (see Cons). Their queue functions similarly to Netflix where you can either drag and drop order or type in a number. Furthermore, the design is very clean and extremely well laid out.

Cons: A few nitpicky things I find from time to time is the reason usability receives a “B”. The first issue I have is unlike Netflix, you’re not guaranteed to receive the book at the top of your queue. This, however, I can let slide. Audiobooks aren’t as popular as movies by FAR and are much more expensive.

My second nit is there is an extremely short log-in period. I understand the need for security, but it’s slightly ridiculous how short it is. On top of that, when you don’t realize you’re logged off and you’re prompted for your log-in info, you’re kicked off page you were on (forcing you to search for the book all over again).

Lastly, this is for us nerdy readers who like series. It’s very unclear which book out of the series it is in or if it is in a series at all. I feel this could be remedied easily with more consistent titles for these instances. Sometimes books DO have an indication it is in a series (i.e. The The Dark Tower I: The Gunslinger (Book 1)), but not always.

Customer Service: A+
I have nothing bad to say about their customer service. I would give them an A++ if I didn’t think that was tacky. Questions are answered promptly on either the site or their twitter account (@SimplyAudiobook). Not only that but they will bend backwards to make you happy. They’re always wonderfully nice, and I don’t hesitate to say they’ve given me the best customer service I’ve ever had.

Shipping: C-
My only real problem with this service. If not for this, I would give them an “A” for an overall grade. I don’t know if it’s because I am in Denver and it has to ship all the way down to Vegas, but from the day I send out my book till I receive a new one is 10-11 days. Perhaps I’ve been spoiled by Netflix, and like I said, audiobooks are way less in demand than movies. However, for my first 15 days (which was free). I didn’t receive any audiobooks. So much for my free trial.

I hate to end this review on a bad note, so I’ll reiterate what I said before: I have used this service for a year and I don’t intend on stopping. Despite their pitfalls, Simply Audiobooks makes my horrible commute much more bearable.

Work on Spec has long been a very dirty word in the design industry. The AIGA’s stance on this issue is very established. But recently a number of big agencies such as Crispin, Porter + Bogusky and a new agency created by two former CP+B executives, Victors & Spoils, have embraced the concept under it’s new politically correct name of crowdsourcing.

Under this new model the company works with the client to define the project and then posts the project on sites such as crowdSPRING. Designers, or anyone for that matter, can then read the project requirements and submit a design. The agency and the client then choose the design they like best and pay that person the specified fee. So potentially thousands of designers spend their time on the project and one gets paid for their work. In the case of a CP+B project that was $1000.

Sounds like a great model for the agency and the client. Get thousands of hours of work for $1000. In the case of Victors & Spoils they come right out and say that the new model will lower their overhead and lower costs for clients. Heck it’s a win for everyone right? The clients pay a lot less for creative, the agency lowers it’s costs by hiring less full-time employees and not having to pay benefits, and creatives all over the world get a shot at doing work for big name clients.

A perfect model for the death of an industry. For the industry to survive it requires a continual infusion of new talent from a strong system of schools that educate the next generation. If the future career path for a design school graduate involves spending hour upon hour working away on projects that I have little to no chance of getting paid for, how long can a designer sustain this? If I am choosing a major and a career path I would find this a very scary choice. What career counselor would advise anyone to pursue this career?

Let’s do the math. Say I’m a hotshot designer and I can knock out a great logo or homepage design in 20 hours. I can work on two of these spec projects a week, 8 in a month. Say the prize is $1000 and I manage to actually win 25% of the projects I do. I just cleared a cool $2000 for the month. I’m guessing most people could probably work less hours and make more money waiting tables. And this assumes I get paid for 25% of the projects I do. WIth thousands of people competing for these projects the reality for even the best designers is probably much worse. And does this really even reward the best solutions? Every designer knows that the client doesn’t always pick the most innovative design you show them, so even being the best designer competing for a fee doesn’t guarantee you will get paid.

There will always be those who think only of themselves and how they can make the most money with little regard for the future. What legacy will they leave? Will there be any creatives left to care? Maybe they should go read the Lorax.

1. We are extremely lucky to work in the industry we do. By having everything online, it’s just silly to not be able to work from home. When you have a group of trusted individuals who get their stuff done and are accountable for it, it is such a nice benefit to work from home. I find it funny with micromanagers in a big corporation who think working from home is an excuse to slack off. If that’s the case, you’re clearly not doing something right. But, micromanaging rants can be saved for another blog post.
2. When 2 of the 9 people in your office have swine flu, you can avoid them. Plus, you don’t actually have to take sick days. It’s so nice to stay home when you’re not feeling well, but still be able to get your work done and not cut into your vacation or personal time.
3. Fresh air and change of scenery. Everyone can use that.
4. It tests communication skills. Are we working in the most collaborative way? Does the weakness show more when we’re out of the office? If so, what do we do to solve the problem?
5. Nooners. Kidding. I swear.
6. It helps put work life vs. personal life in perspective. Some things that tend to stress me out when I’m in the office just aren’t that big of a deal and aren’t worth adding the extra years to my life. It’s good to get that periodic reality check.
7. Pajamas. Enough said. Well, not really. You also don’t have to put makeup on or do your hair…until George surprises you with a video chat. Course, it’s worse when he does that during #5. Ah, kidding again. Really.
8. For some reason, I feel like I can take a step back and become more strategic. I have the time to look at the big picture, our process, client goals, etc. I’m not sure why, but I do. Maybe it’s because I get to dodge phone calls for a day, and really focus on some of my own goals.
9. Healthier lunches. I LOVE going out to lunch with my colleagues. It provides a much-needed break in the day, and is a great time to talk about our shenanigans outside of work. However, with that comes lunches that are much larger and much higher in calories. I know, I know. With some discipline I’d be better when at work, but where’s the fun in that!?! At least when I’m home, I have a damn good reason for staying home to eat.
10. Everyone’s super duper excited to see you when you get back. It’s just one big love fest. Seriously.

What did I miss? What are you favorite things about working from home?

Name, rank, and occupation soldier!
My name is Taylor Smith and I’m an Interface Developer. I take all the pretty pictures the designers draw all day and turn them into functioning, interactive websites.

What was the first development project you worked on?
The first websites I can remember working on weren’t exactly what I would call “development projects.” They were more like personal sites put together with the limited knowledge of HTML and CSS I had back in the late 90s. At the time I was more into photography and messing around with Photoshop, which sort of naturally led me to web design. From there, it seemed that becoming better at HTML and CSS was the next step I needed to take in order to get my designs online, so that’s what I did.

At six, what did you want to be when you grew up?
I wanted to be a front-end XHTML/CSS/JavScript specialist with an emphasis on user interface design and usability, obviously. I also had a short lived interest in becoming a Ghostbuster.

In this field, who do you look up to?
The people I look up to most in this field are the people who blur the lines between development, design, and interaction. There are a lot of talented people specializing in just one of those fields, but the people who can take a step back and understand the overall experience of a website are the ones I find are creating the most compelling content. People like Dan Cederholm, Jason Santa Maria, Dave Shea, Shaun Inman, and many others are not only actively engaged in furthering their skills as front-end developers, but they make it look damn sexy in the process.

What podcasts do you listen to?
I listen to a lot of podcasts. Taking the bus between Denver and Boulder provides me with about 3 hours a day of downtime, and my commute is only made tolerable by the likes of This Week in Tech, Macbreak Weekly, This American Life, You Look Nice Today, Car Talk, and Diggnation. The nice thing about these podcasts in particular is their length; they usually span the entire length of the commute. I have to say, however, that my favorite podcast is The Moth. These are much shorter, but I have yet to hear a story that hasn’t moved me in one way or another.

What nerdy things do you do outside of work?
I use internet lingo in everyday conversations, apply Twitter hashtags to situations outside of Twitter, and have been known to text in lolspeak. I also go lollersaking, ride in a roflcopter, and have an escape route planned for the impending zomgie apocalypse.

Tell us the funniest thing you saw online?
I spent way too much time “researching” this question and have decided it’s impossible to narrow it down to just one, so I’m going to list five that come to mind. Auto-Tune the News #2, Motherf***ing Parking Ticket (NSFW), Cat vs. Printer, Lazy Town Remix feat. Lil’ Jon (NSFW), and David After Dentist.

If you could take a Delorean back to your freshman year of college but only 10 seconds, what would you say to yourself?
“Go snowboarding. A lot.”

How would you change HTML?
My biggest gripe with HTML is definitely the amount of time it takes for upgrades to be implemented. It is unlike almost every other technology out there. HTML5 includes some amazing advancements, but is slowed down not only by the people creating it, but also by the implementation of all the major browsers, AND the adoption rate of customers. Ian Hickson, the editor of the HTML 5 specification, has estimated that HTML5 will be completed in 2022. That’s right. Thirteen years from now.

What is the best part about working at Imulus?
The best part about working at Imulus is almost certainly knowing that everyday I get to work with a group of immensely talented and passionate people. Not only that, but I get to make a living doing something I genuinely enjoy doing, and something that I can actually see myself improving at everyday.

What’s the problem with radio today?
The biggest problem with radio is that there’s no diversity; every station sounds the same. In their defense, it’s a tough industry to be in these days, but I think they brought a lot of that on themselves. Their attempt to appeal to the lowest common denominator has resulted in there being a lot of stations with zero personality. When a new station emerges that tries to do something different, they are often short-lived. Indie 101.5, for example, had great programming, but has recently brought their broadcast online and been replaced by The Pole: Stripper Radio. Sounds like a winner.

If electronic devices stopped working, how would you cope?
I think I would cope pretty well. I could be wrong, but I feel most people who work very closely with technology have the occasional urge to leave it all behind and disconnect permanently. If I were ever in a scenario where I could no longer do the work I do I’d probably find some remote part of the country to move to and find a job working outside. Although I would certainly miss working on the web.

What’s the first thing you do when approaching a new project?
I do not have one specific thing I do when approaching a new project, but I’m beginning to realize there are many things I should be better at doing during the initial phase of a new project. Specifically I am trying to be better at foreseeing how the finished product will work from all points of view: from the view of Imulus, the client, and the audience. The specific tasks I take to achieve this is constantly evolving.

Name the best prank pulled at Imulus.
Unfortunately, I wasn’t working for Imulus at the time of what many refer to as the best prank, but there have been some good ones since I started. I was particularly fond of the prank I’ve always wanted to pull myself. I think it worked out pretty well.